RETURNS & Exchanges POLICY
We want you to be happy with your purchase. If you are not completely satisfied, youcan return the product to us and we will either repair / replace it or credit your account,subject to the terms below. This policy applies to products bought from Good Clothingonline.This policy forms part of the Good Clothing Terms and Conditions and words defined inthe Terms and Conditions have the same meaning in this policy unless the contextindicates otherwise. Nothing in this policy is intended to limit your statutory rights in anyway.In general, you can return an unwanted product to us provided:
● it is undamaged and unused, with the original labels and/or stickers stillattached;● it is not missing any accessories or parts;● it has not been personalised for you or made to your specifications, unlessdefective.
SALE ITEMSNo cash refunds on items bought on SALE; should you like to return your item we willrefund the amount to store credit.
WHAT TO DOEmail studio@goodclothing.co.za within 7 days of receipt of products. Let us know howyou will get your products back to us (If you are CT based and it is possible for you toswing by, please do as it really helps us out. Please note, this is a working studio, not ashop).Returns- Deliver to GOOD CLOTHING, Room 501, 5th Floor, 62 Roeland Street, CapeTown, 8001. 021-4616599. Or we can arrange the collection at a cost of R100.We reserve the right to inspect the product to validate your return. Once we have doneso we will refund you with the purchase price of the product within 8 days of the return.Please bear in mind that refunds can take 5 - 10 working days to reflect in your account.
Exchanges- We will arrange a courier to collect your goods and deliver the exchangeat our cost. In your email please include your address and preferred date for collection.Exchanges are subject to stock availability. Only one exchange per purchase.
INTERNATIONAL RETURNS AND EXCHANGESUnfortunately we cannot offer returns or exchanges on international orders as itbecomes unjustifiably costly.
DEFECTIVE PRODUCTSWe do our best to ensure that the products we deliver to you are of a high quality andwithout defects.What is a defect? A defect is a material imperfection in the manufacture of a product orany characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.The following will NOT be regarded as defects and will not entitle you to a return:● faults resulting from normal wear and tear;● damage arising from negligence, user abuse or incorrect usage of the product;● damage arising from a failure to adequately care for the product;● damage arising from unauthorised alterations to the product; and● where the specifications of a product, although accurately described on theWebsite and generally fit for its intended purpose, do not suit you.
CHARGESIf you return a product to us, but you fail to return all of the accessories that were soldwith that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.If you return a product that does not comply with this policy, you may be liable toreimburse Good Clothing for the cost of collecting the product from you and the cost ofhaving the product returned to you.
